HealAway Refund Policy
Effective Date: 2024
At Heal Away, we strive to make your travel and treatment planning experience smooth, flexible, and stress-free. While we do our best to accommodate changes, our policies are guided by the terms and conditions of our service partners—including hotels, airlines, and medical professionals. Please review the following cancellation and refund terms carefully before confirming your booking.
1. Hotel Cancellation Policy
Hotel cancellation terms are determined by each individual property and may vary. For example:
Many hotels offer free cancellation if the booking is canceled at least 48 hours before the check-in date.
Some may apply a cancellation fee, typically ranging from 10% to 100% of the total cost, depending on how close to the arrival date the cancellation is made.
Non-refundable reservations are not eligible for any refunds.
Important: Each hotel’s specific cancellation policy will be clearly displayed during the booking process. We recommend reviewing this information thoroughly before confirming your stay.
2. Airline Cancellation Policy
Airfare refunds and cancellations depend on the type of ticket purchased and the airline’s individual policies:
Economy fares are often non-refundable, but may be eligible for rescheduling with an additional fee.
Some airlines offer free cancellations within 24 hours of booking.
Any non-refundable taxes or fees will be detailed during the booking process.
3. Medical Appointment Refund Policy
Cancellations for doctor’s consultations or examinations must be made at least 24 hours prior to the travel date to qualify for a refund:
If canceled within the eligible timeframe, a full refund will be issued within 5 to 7 business days.
No refunds will be provided for cancellations made less than 24 hours before travel, or for missed appointments without prior notice.
General Notes
Once your cancellation is confirmed, the refund process begins immediately, though it may take 5 to 14 business days for the amount to reflect in your account, depending on your bank.
For questions, concerns, or assistance with cancellations and refunds, please contact us at:
📧 [email protected]